A question and answer E-mail system for responding to query from the general public with which the system manager can identify delayed replies

Takahiro Kato, Eisuke Hanada, Kyoko Takano, Yasuaki Antoku, Yoshiaki Nose

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

We constructed a question and answer system for direct delivery of E- mail queries from the general public to the proper hospital representative and with which the system administrator can monitor E-mail replies. The system consists of two subsystems; one is an E-mail questionnaire sub-system that automatically delivers E-mail queries to the proper person and an E-mail reply monitor sub-system with which the system administrator can monitor the E-mail replies. The monitor system compares the origin address of the E-mail reply and the destination address on a questionnaire filled out at the time the query is made. In a test of the system, 56 queries were received in 31 days, with 37 replied to. The interval from receipt of an E-mail query to reply was calculated. Nineteen replies were submitted within 2 days.

Original languageEnglish
Pages (from-to)21-28
Number of pages8
JournalJournal of Medical Systems
Volume24
Issue number1
DOIs
Publication statusPublished - 2000

All Science Journal Classification (ASJC) codes

  • Medicine (miscellaneous)
  • Information Systems
  • Health Informatics
  • Health Information Management

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