We constructed a question and answer system for direct delivery of E- mail queries from the general public to the proper hospital representative and with which the system administrator can monitor E-mail replies. The system consists of two subsystems; one is an E-mail questionnaire sub-system that automatically delivers E-mail queries to the proper person and an E-mail reply monitor sub-system with which the system administrator can monitor the E-mail replies. The monitor system compares the origin address of the E-mail reply and the destination address on a questionnaire filled out at the time the query is made. In a test of the system, 56 queries were received in 31 days, with 37 replied to. The interval from receipt of an E-mail query to reply was calculated. Nineteen replies were submitted within 2 days.
All Science Journal Classification (ASJC) codes
- Medicine (miscellaneous)
- Information Systems
- Health Informatics
- Health Information Management