An exploratory analysis of technical issues in remote education between international medical institutions

Shunta Tomimatsu, Kuriko Kudo, Shuji Shimizu, Tomohiko Moriyama, Shintaro Ueda, Yasuyuki Hirai

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

International education programs that use videoconferencing (VC) are common now and many are being implemented in the medical field. Irrespective of the value of the content, the learning process can be disrupted when technical quality of VC is compromised. In this study, a participatory design (PD) was used with focus group discussion between technical support staff to determine and classify the causes of technical issues in international remote medical education by VC. As a result, a quality of experience (QoE) -based framework was developed based on the technical issues raised. User behavior and three factors (context, human and system factors) influence technical errors, either preventing or creating difficulties, and affecting each other. For future prototyping of the PD process, it is suggested to have a flexible and specific operational procedure which considers variables of engineers’ background.

Original languageEnglish
Title of host publicationAdvances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2020 Virtual Conferences on Usability and User Experience, Human Factors and Assistive Technology, Human Factors and Wearable Technologies, and Virtual Environments and Game Design
EditorsTareq Ahram, Christianne Falcão
PublisherSpringer
Pages181-188
Number of pages8
ISBN (Print)9783030518271
DOIs
Publication statusPublished - 2020
EventAHFE Virtual Conference on Usability and User Experience, the Virtual Conference on Human Factors and Assistive Technology, the Virtual Conference on Human Factors and Wearable Technologies, and the Virtual Conference on Virtual Environments and Game Design, 2020 - San Diego, United States
Duration: Jul 16 2020Jul 20 2020

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1217 AISC
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

ConferenceAHFE Virtual Conference on Usability and User Experience, the Virtual Conference on Human Factors and Assistive Technology, the Virtual Conference on Human Factors and Wearable Technologies, and the Virtual Conference on Virtual Environments and Game Design, 2020
CountryUnited States
CitySan Diego
Period7/16/207/20/20

All Science Journal Classification (ASJC) codes

  • Control and Systems Engineering
  • Computer Science(all)

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  • Cite this

    Tomimatsu, S., Kudo, K., Shimizu, S., Moriyama, T., Ueda, S., & Hirai, Y. (2020). An exploratory analysis of technical issues in remote education between international medical institutions. In T. Ahram, & C. Falcão (Eds.), Advances in Usability, User Experience, Wearable and Assistive Technology - Proceedings of the AHFE 2020 Virtual Conferences on Usability and User Experience, Human Factors and Assistive Technology, Human Factors and Wearable Technologies, and Virtual Environments and Game Design (pp. 181-188). (Advances in Intelligent Systems and Computing; Vol. 1217 AISC). Springer. https://doi.org/10.1007/978-3-030-51828-8_24