Extraction of hints and advice from hotel reviews for improving small hotel management

Sachio Hirokawa, Makoto Okada, Kiyota Hashimoto

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

There are various kinds of and huge amounts of hotel information both from providers and customers. Hotel information by hotels and travel agents are reliable. A much large number of reviews by general users are available, which might be less reliable compared to the official ones. However, those reviews are helpful, since we can hear their personal experience and opinion. This paper proposes a method to find hints and advice for improving small hotel management by extracting and analyzing the feature words of reviews. This paper focuses on the secondary major words and compares their occurrence probabilities in the business customer's review with the family customer's review. A visual interpretation is proposed by mapping the feature words on Word Net.

Original languageEnglish
Title of host publicationProceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012
Pages166-170
Number of pages5
DOIs
Publication statusPublished - 2012
Event2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012 - Hangzhou, China
Duration: Sep 9 2012Sep 11 2012

Other

Other2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012
CountryChina
CityHangzhou
Period9/9/129/11/12

Fingerprint

Hotel management
Hotels
Travel agents

All Science Journal Classification (ASJC) codes

  • Information Systems and Management
  • Economics, Econometrics and Finance (miscellaneous)

Cite this

Hirokawa, S., Okada, M., & Hashimoto, K. (2012). Extraction of hints and advice from hotel reviews for improving small hotel management. In Proceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012 (pp. 166-170). [6470796] https://doi.org/10.1109/CEC.2012.37

Extraction of hints and advice from hotel reviews for improving small hotel management. / Hirokawa, Sachio; Okada, Makoto; Hashimoto, Kiyota.

Proceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012. 2012. p. 166-170 6470796.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Hirokawa, S, Okada, M & Hashimoto, K 2012, Extraction of hints and advice from hotel reviews for improving small hotel management. in Proceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012., 6470796, pp. 166-170, 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012, Hangzhou, China, 9/9/12. https://doi.org/10.1109/CEC.2012.37
Hirokawa S, Okada M, Hashimoto K. Extraction of hints and advice from hotel reviews for improving small hotel management. In Proceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012. 2012. p. 166-170. 6470796 https://doi.org/10.1109/CEC.2012.37
Hirokawa, Sachio ; Okada, Makoto ; Hashimoto, Kiyota. / Extraction of hints and advice from hotel reviews for improving small hotel management. Proceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012. 2012. pp. 166-170
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