Search engines' help systems

Yun Ke Chang, Miguel A.Morales Arroyo, Amanda Spink, Myat Thu Aung, Kyaw Thu, Ya Lwin, Zaw Win Htike

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The HELP information provided by search engines can facilitate its user's information seeking process or hinder it. This study analyzed 20 search engines on how their HELP Systems are placed and organized. Help systems are separated into pre-search help system, and postsearch help system, and six aspects of help systems were investigated, including navigation, design elements, technical help, conceptual help, terminological, and strategic aspects. A general taxonomy of existing help systems of search engines is provided as the result. The proposed taxonomy may be used as the framework to develop questionnaire for further study in stereotyping search engine users.

Original languageEnglish
Title of host publicationProceedings - International Conference on Information Technology
Subtitle of host publicationNew Generations, ITNG 2008
Number of pages6
Publication statusPublished - May 27 2008
Externally publishedYes
EventInternational Conference on Information Technology: New Generations, ITNG 2008 - Las Vegas, NV, United States
Duration: Apr 7 2008Apr 9 2008

Publication series

NameProceedings - International Conference on Information Technology: New Generations, ITNG 2008


OtherInternational Conference on Information Technology: New Generations, ITNG 2008
Country/TerritoryUnited States
CityLas Vegas, NV

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Information Systems
  • Software


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