TY - GEN
T1 - Search engines' help systems
AU - Chang, Yun Ke
AU - Arroyo, Miguel A.Morales
AU - Spink, Amanda
AU - Aung, Myat Thu
AU - Thu, Kyaw
AU - Lwin, Ya
AU - Htike, Zaw Win
PY - 2008/5/27
Y1 - 2008/5/27
N2 - The HELP information provided by search engines can facilitate its user's information seeking process or hinder it. This study analyzed 20 search engines on how their HELP Systems are placed and organized. Help systems are separated into pre-search help system, and postsearch help system, and six aspects of help systems were investigated, including navigation, design elements, technical help, conceptual help, terminological, and strategic aspects. A general taxonomy of existing help systems of search engines is provided as the result. The proposed taxonomy may be used as the framework to develop questionnaire for further study in stereotyping search engine users.
AB - The HELP information provided by search engines can facilitate its user's information seeking process or hinder it. This study analyzed 20 search engines on how their HELP Systems are placed and organized. Help systems are separated into pre-search help system, and postsearch help system, and six aspects of help systems were investigated, including navigation, design elements, technical help, conceptual help, terminological, and strategic aspects. A general taxonomy of existing help systems of search engines is provided as the result. The proposed taxonomy may be used as the framework to develop questionnaire for further study in stereotyping search engine users.
UR - http://www.scopus.com/inward/record.url?scp=44049094045&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=44049094045&partnerID=8YFLogxK
U2 - 10.1109/ITNG.2008.219
DO - 10.1109/ITNG.2008.219
M3 - Conference contribution
AN - SCOPUS:44049094045
SN - 0769530990
SN - 9780769530994
T3 - Proceedings - International Conference on Information Technology: New Generations, ITNG 2008
SP - 309
EP - 314
BT - Proceedings - International Conference on Information Technology
T2 - International Conference on Information Technology: New Generations, ITNG 2008
Y2 - 7 April 2008 through 9 April 2008
ER -