Towards estimating emotions and satisfaction level of tourist based on eye gaze and head movement

Dmitrii Fedotov, Yuki Matsuda, Yuta Takahashi, Yutaka Arakawa, Keiichi Yasumoto, Wolfgang Minker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

Following the increase in demand for 'smart tourism,' various tourist information becomes available. Current tourist guidance systems can provide many possible routes around the city, which are usually based on an optimal distance and time or popularity of the place. To design more enjoyable tourist routes, we should be aware of tourist's perception of the urban environment. In this paper, we propose the methodology of estimating the tourist emotions and satisfaction level by analysing physiological features, such as head movement and eye gaze. Features derived from raw sensor data have the correlation up to 0.58 with emotion and satisfaction labels. This study also shows the differences in feature/label dependencies between different touristic areas and highlights the challenges of tourist satisfaction estimation.

Original languageEnglish
Title of host publicationProceedings - 2018 IEEE International Conference on Smart Computing, SMARTCOMP 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages399-404
Number of pages6
ISBN (Print)9781538647059
DOIs
Publication statusPublished - Jul 26 2018
Externally publishedYes
Event4th IEEE International Conference on Smart Computing, SMARTCOMP 2018 - Taormina, Sicily, Italy
Duration: Jun 18 2018Jun 20 2018

Publication series

NameProceedings - 2018 IEEE International Conference on Smart Computing, SMARTCOMP 2018

Conference

Conference4th IEEE International Conference on Smart Computing, SMARTCOMP 2018
CountryItaly
CityTaormina, Sicily
Period6/18/186/20/18

All Science Journal Classification (ASJC) codes

  • Artificial Intelligence
  • Computer Networks and Communications
  • Computer Science Applications
  • Safety, Risk, Reliability and Quality

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  • Cite this

    Fedotov, D., Matsuda, Y., Takahashi, Y., Arakawa, Y., Yasumoto, K., & Minker, W. (2018). Towards estimating emotions and satisfaction level of tourist based on eye gaze and head movement. In Proceedings - 2018 IEEE International Conference on Smart Computing, SMARTCOMP 2018 (pp. 399-404). [8421393] (Proceedings - 2018 IEEE International Conference on Smart Computing, SMARTCOMP 2018). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/SMARTCOMP.2018.00036