An economic lab experiment for the best offer and approval in face-to-face service interaction situation

Kenju Akai, Keiko Aoki, Kenta Onoshiro

研究成果: 著書/レポートタイプへの貢献会議での発言

抄録

This article investigates what types of social distance affect the best offer from an employee and its approval from a customer in general service situation. We conduct the deception game (Gneezy, 2005) and investigate the effects of the social distance (face-to-face vs. anonymous interaction) in a laboratory experimental economics method. We observed increases in the rate at which employees made best offers and the rates at which customers accepted offers when face-to-face interactions were conducted. But a statistically significant difference was not observed. Also, the level of trust in others reported by the subject playing the role of the employee had a statistically significant positive effect in cases in which the employee made a best offer. It was also observed that, regardless of whether the interaction was conducted face to face or anonymously, if the subject playing the role of the customer exhibited a low level of tolerance for falsehood, he or she was less likely to accept offers.

元の言語英語
ホスト出版物のタイトルServiceology for Services - 5th International Conference, ICServ 2017, Proceedings
編集者Yoshinori Hara, Dimitris Karagiannis
出版者Springer Verlag
ページ64-74
ページ数11
ISBN(印刷物)9783319612393
DOI
出版物ステータス出版済み - 1 1 2017
イベント5th International Conference on Serviceology for Services, ICServ 2017 - Vienna, オーストリア
継続期間: 7 12 20177 14 2017

出版物シリーズ

名前Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
10371 LNCS
ISSN(印刷物)0302-9743
ISSN(電子版)1611-3349

会議

会議5th International Conference on Serviceology for Services, ICServ 2017
オーストリア
Vienna
期間7/12/177/14/17

Fingerprint

Customers
Personnel
Economics
Experimental Economics
Interaction
Deception
Experiment
Experiments
Tolerance
Likely
Game

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

これを引用

Akai, K., Aoki, K., & Onoshiro, K. (2017). An economic lab experiment for the best offer and approval in face-to-face service interaction situation. : Y. Hara, & D. Karagiannis (版), Serviceology for Services - 5th International Conference, ICServ 2017, Proceedings (pp. 64-74). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); 巻数 10371 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-61240-9_7

An economic lab experiment for the best offer and approval in face-to-face service interaction situation. / Akai, Kenju; Aoki, Keiko; Onoshiro, Kenta.

Serviceology for Services - 5th International Conference, ICServ 2017, Proceedings. 版 / Yoshinori Hara; Dimitris Karagiannis. Springer Verlag, 2017. p. 64-74 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); 巻 10371 LNCS).

研究成果: 著書/レポートタイプへの貢献会議での発言

Akai, K, Aoki, K & Onoshiro, K 2017, An economic lab experiment for the best offer and approval in face-to-face service interaction situation. : Y Hara & D Karagiannis (版), Serviceology for Services - 5th International Conference, ICServ 2017, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 巻. 10371 LNCS, Springer Verlag, pp. 64-74, 5th International Conference on Serviceology for Services, ICServ 2017, Vienna, オーストリア, 7/12/17. https://doi.org/10.1007/978-3-319-61240-9_7
Akai K, Aoki K, Onoshiro K. An economic lab experiment for the best offer and approval in face-to-face service interaction situation. : Hara Y, Karagiannis D, 編集者, Serviceology for Services - 5th International Conference, ICServ 2017, Proceedings. Springer Verlag. 2017. p. 64-74. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-61240-9_7
Akai, Kenju ; Aoki, Keiko ; Onoshiro, Kenta. / An economic lab experiment for the best offer and approval in face-to-face service interaction situation. Serviceology for Services - 5th International Conference, ICServ 2017, Proceedings. 編集者 / Yoshinori Hara ; Dimitris Karagiannis. Springer Verlag, 2017. pp. 64-74 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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