Extraction of hints and advice from hotel reviews for improving small hotel management

Sachio Hirokawa, Makoto Okada, Kiyota Hashimoto

    研究成果: Chapter in Book/Report/Conference proceedingConference contribution

    2 被引用数 (Scopus)

    抄録

    There are various kinds of and huge amounts of hotel information both from providers and customers. Hotel information by hotels and travel agents are reliable. A much large number of reviews by general users are available, which might be less reliable compared to the official ones. However, those reviews are helpful, since we can hear their personal experience and opinion. This paper proposes a method to find hints and advice for improving small hotel management by extracting and analyzing the feature words of reviews. This paper focuses on the secondary major words and compares their occurrence probabilities in the business customer's review with the family customer's review. A visual interpretation is proposed by mapping the feature words on Word Net.

    本文言語英語
    ホスト出版物のタイトルProceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012
    ページ166-170
    ページ数5
    DOI
    出版ステータス出版済み - 2012
    イベント2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012 - Hangzhou, 中国
    継続期間: 9 9 20129 11 2012

    出版物シリーズ

    名前Proceedings of the 2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012

    その他

    その他2012 IEEE 14th International Conference on Commerce and Enterprise Computing, CEC 2012
    Country中国
    CityHangzhou
    Period9/9/129/11/12

    All Science Journal Classification (ASJC) codes

    • Information Systems and Management
    • Economics, Econometrics and Finance (miscellaneous)

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