Search engines' help systems

Yun Ke Chang, Miguel A.Morales Arroyo, Amanda Spink, Myat Thu Aung, Kyaw Thu, Ya Lwin, Zaw Win Htike

研究成果: Chapter in Book/Report/Conference proceedingConference contribution

抄録

The HELP information provided by search engines can facilitate its user's information seeking process or hinder it. This study analyzed 20 search engines on how their HELP Systems are placed and organized. Help systems are separated into pre-search help system, and postsearch help system, and six aspects of help systems were investigated, including navigation, design elements, technical help, conceptual help, terminological, and strategic aspects. A general taxonomy of existing help systems of search engines is provided as the result. The proposed taxonomy may be used as the framework to develop questionnaire for further study in stereotyping search engine users.

本文言語英語
ホスト出版物のタイトルProceedings - International Conference on Information Technology
ホスト出版物のサブタイトルNew Generations, ITNG 2008
ページ309-314
ページ数6
DOI
出版ステータス出版済み - 5 27 2008
外部発表はい
イベントInternational Conference on Information Technology: New Generations, ITNG 2008 - Las Vegas, NV, 米国
継続期間: 4 7 20084 9 2008

出版物シリーズ

名前Proceedings - International Conference on Information Technology: New Generations, ITNG 2008

その他

その他International Conference on Information Technology: New Generations, ITNG 2008
国/地域米国
CityLas Vegas, NV
Period4/7/084/9/08

All Science Journal Classification (ASJC) codes

  • コンピュータ サイエンスの応用
  • 情報システム
  • ソフトウェア

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